Last updated: 20 August 2026
These terms apply when you use the FE First Elite mobile app (iOS and Android, bundle id com.fe.firstelite), this website, or any maintenance service we provide. By creating an account or booking a service you agree to them. Please read them carefully.
FE First Elite provides home appliance and air conditioning maintenance and repair, carried out at your address by our technicians. Bookings can be made through the app or by phone. We currently operate in Jeddah and Riyadh. If the address you give falls outside our service areas, we will tell you and the booking will not go ahead.
To book through the app you need an account. You agree to give accurate information and to keep it up to date. You are responsible for keeping your login details secure and for everything done through your account. Do not share your password or your one-time sign-in codes with anyone — we will never ask you for them. Tell us immediately at info@first-elite.com if you think someone else has access to your account. You must be 18 or older to hold an account.
You are responsible for the accuracy of the address and the map location you provide, and for making sure someone aged 18 or over is present to give the technician access at the agreed time. If the technician cannot reach the address, cannot get access, or the appliance is not available to work on, the visit is treated as a missed appointment and a visit fee may apply.
Prices shown in the app are estimates for the service you selected. They cover the technician's visit and labour for that service. Spare parts are not included in the shown price. They are billed separately, based on the parts actually used, and their cost is confirmed with you before they are fitted. If the technician finds that the job is different from the service you booked, they will explain the revised price and you can accept it or decline the work before it starts.
Payment is made directly to the technician on completion of the work, in cash or by bank transfer. No payment is taken inside the app. The app never asks for card details, and we do not process payments through it.
We provide a 30-day warranty on repair work, starting from the date the work is completed. If the same fault returns within that period, we will return and fix it at no additional labour cost. The warranty does not cover: • damage caused by misuse, neglect, or operating the appliance outside its normal conditions; • damage from natural disasters, power surges, water leaks or similar external events; • work, repairs or modifications carried out by anyone other than our technicians after our visit; • a fault different from the one we repaired, or normal wear of parts; • spare parts, which carry only the manufacturer's own warranty where one applies.
You can cancel or reschedule an appointment with at least 2 hours notice before the scheduled time, at no charge. To do this in the app, open the order and choose to cancel or reschedule it. You can also call us on 0556633938. Cancelling with less than 2 hours notice, or a missed appointment, may incur a visit fee. We may also cancel or reschedule a visit — for example because of a technician emergency or unsafe conditions at the address. If we do, we will tell you as soon as possible and you will not be charged.
You agree not to misuse the app or the service: no false or fraudulent bookings, no abusive or threatening behaviour towards our technicians or staff, no attempt to break into, disrupt or reverse engineer the app or our systems, and no use of another person's account. We may suspend or close an account that is used in any of these ways, or where a visit fee remains unpaid. Where it is reasonable to do so, we will tell you why.
We are committed to high standards of workmanship and safety. Where our technician causes documented damage to your property through negligence during a visit, we accept responsibility for repairing that damage. Otherwise, and to the extent permitted by Saudi law, our total liability arising from a service is limited to the amount you paid for that service. We are not liable for indirect or consequential loss, for pre-existing faults or the age and condition of the appliance, or for loss caused by inaccurate information you gave us. Nothing in these terms limits any liability that cannot be limited under Saudi law.
These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its implementing regulations, and any dispute is subject to the jurisdiction of the competent Saudi courts. Our handling of personal data is described in our Privacy Policy, which forms part of these terms.
We may update these terms. The current version is always on this page with its date at the top. If a change materially affects your rights, we will tell you in the app before it takes effect. Continuing to use the app or book services after that means you accept the updated terms.
FE First Elite — Unified National Number 7050214498 Email: info@first-elite.com Phone: 0556633938 (+966 55 663 3938) Address: Markaz Al Ameen, Sharee Al Kayyal, Al Rawdah District, Jeddah, Saudi Arabia
